Fantasy hair FAQ & Help,Help center
Fantasy hair FAQ & Help

Fantasy Hair Extensions Quality

Q1:Why choose Fantasy Hair?

A:Fantasy Hair has the most professional team who is in human hair extension business more than 10 years.

Fantasy Hair will offer the best service from you placing order to receiving and after installing, we will try to fix all the problem if you have.

Fantasy Hair collected the best human hair material(cut from one donor) without dying, chemical processing and mixing.

Fantasy Hair use the fastest express like Fedex, shipping time is 3 days to United State.   

 

Q2:What’s the differences between Brazilian Virgin hair, Peruvian virgin hair, and the Indian Virgin hair?               

A:The differences are more apparent in the hair's reaction to water, heat or air drying. For longer lasting curls on any of the hair, it is recommend to roller set hair with a hair setting lotion.

Indian hair tends to dry into a beautiful wave which ranges from a slight wave to very wavy, although it straightens and curls very easily.

Brazilian Hair is silkier and shinier in texture than Indian Hair. The Straight textures are not bone straight but tends to curly beautifully at the end. This hair holds curls very well and tends to hold curls longer than the Indian Hair.

Peruvian Hair is a little coarser and thicker in texture than Indian or Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures.The curly texture becomes more curly when wet or washed.


Q3. How long the Fantasy hair can last?

A:How long the hair lasts depends on how you maintain it. Treat it like your own hair and take very good care of it. Normally for the 10A hair can last as long as 2 years. The 8A Virgin hair can last around 12-18 months. The 6A Virgin hair can last around 6-12 months.

Q4: Why are my Fantasy hair extensions getting tangled?

A: Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily.

Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.


Q5: Why Fantasy hair has Gray hair?

A:As natural human hair, we keep its original state. We will pick out the gray hair when on production, but kindly understand there might be some minimum exist in the bundle.

Q6: How to tell human hair with synthetic hair?

A: Human hair has natural protein, it is easy to tell by burning and smelling, human hair will be ash, which will go away after pinching, human hair will smell foul when burning, the human hair will show white smoke.

While synthetic hair will be a sticky ball after burning and will show black smoke, moreover, human hair may be have a few gray hair and split end, it is normal and not a quality problem.

Care and Usage

Q1: Can the Fantasy hair be straightened, curled?

A: Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

Q2: Can I dye color the Fantasy hair?

A: yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

Q3: Can I wash & blow-dry the Fantasy hair extensions?

A: you can wash them as you would your own shampoo and conditioner. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be. Using a treatment/hair mask will need to wash your extensions too much, about every 3 weeks. The extensions can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.

Q4: How many pieces Hair for one head?

A: Normally 3packs are enough for a full head, at most 5packs.

Q5, What type of hair care products should I use?

A : Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place,

but make sure to wash your hair and not leave in these products in for a long time.

Recommended shampoos and conditioners: Pantene PROV For treatment and every day use: Olive Oil Hair Polisher.


Payment and Shipping

Q1: How do I pay for my order?

A:We accept all major credit cards (Visa, MasterCard and American Express) and PayPal, Western union and Money gram and T/T  (Bank Transfer /bank wire)

Q2: Can I pay through Paypal with my credit card? 

A: Yes, you can choose the Paypal option and you will be asked to fill in your credit card information to fulfill the transaction.

Q3:I have bought something but seen it at a different price on your website.

A: As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.

Q4: How long do you take to dispatch an order?

A: We will dispatch your order within 24 hours.

North America(Canada, USA): 2-3 working days.

Europe(UK,FR,SP,IT,IE,NL...):2-4 working days.

Africa and The Middle East: 4-6 working days.

Not reach countries: Russia, Brazil, Israel etc.

The other countries has not been mentioned, please consult customer service

Q5: Do you guarantee delivery time?

A:We will ship out your order within 24 hours,and you will received a Fedex tracking number once the shipment has been sent.

Q6: Is there any hidden charges to my order?

A: Basically, the final amount you will pay is just the price of the product plus shipping .

Q7: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.